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Terms and Conditions

1. The holiday apartment rental contract (hereinafter referred to as the rental contract) is concluded as soon as the holiday apartment orders it verbally, in writing, by telephone, via the Internet or by e-mail and
was promised or, if a promise was no longer possible due to time constraints, has been made available.

2. The landlord is only bound to the offer and the rental agreement has come about after the down payment has been received in the business account. Terms of payment and prices/services are subject to change up to the time the contract is concluded and can be seen from the landlady’s offer and on the website http://p483198.mittwaldserver.info/wordpress-ostseele-2.

3. The conclusion of the rental contract obliges the contractual partners to fulfill the contract, regardless of the duration of the contract

4. The guest is obliged to pay the agreed or customary price if the contractual services are not used, less the expenses saved by the landlord. Expenses saved are tourist tax, final cleaning and income from subletting, regardless of the rental price achieved.

5. The landlady is obliged in good faith to allocate unused apartments to other people if possible in order to avoid losses.

7. For the duration of the contract, the guest has until the holiday apartment is otherwise assigned the digit 4. to pay the calculated amount.

8. Withdrawal and/or termination by the guest is only permissible in the event of significant defects and if the landlord has not taken reasonable remedial action within a reasonable period of time set by the guest.

9. Arrival and departure days count as one day.

10. Data protection – The landlord collects and processes personal data exclusively to process the booking of the guests. Guests have the right to free information, correction and deletion of their data at any time.
The personal data provided by the guests will only be used to justify and implement the accommodation service. The lessor is entitled until further notice to use the personal data collected for purposes
to process and use the advice and advertising for the apartments of http://p483198.mittwaldserver.info/wordpress-ostseele-2 and the connected apartment. The revocation can be declared informally to the landlord at any time.

11. Exclusive place of jurisdiction is the location of the holiday home. For guests who do not have a general place of residence or business in Germany, German law applies exclusively.

In detail

a) The rental prices include electricity, water and heating.

b) On the day of arrival, the apartment is available from 3 p.m. and on the day of departure it must be vacated by 10 a.m. in a proper condition.

c) The rental property may only be occupied by the number of people specified in the rental agreement. Overcrowding can justify the BHB’s right to immediate termination of the contract and/or an appropriate additional payment.

d) A deposit of 50% is required within 7 days of making the reservation. The balance is to be paid 2 weeks prior to arrival.

e) If a reservation is made shortly before arrival, the full payment can also be made upon arrival, but before the keys are handed over.

f) The rental price does not include travel cancellation insurance (illness, accident, death of a relative or unemployment). This can be arranged at the expense of the guest on a separate order. In this case, too, we work exclusively as an agent and do not act as a tour operator.

g) Depending on the holiday apartment, the guest will be offered free additional services such as
– Children’s travel beds, high chairs
– the use of washing machines and dryers
– Offered free access to the Internet (Wifi).
If one of these additional services is not available due to adverse circumstances, the lessor will endeavor to find a replacement. However, this does not mean that the guest is entitled to it or to a rent reduction.

h) High-quality furnishings and electrical appliances are provided in the holiday apartments, but even these can sometimes be defective. If this is the case, repairs will be carried out by external craftsmen as quickly as possible. Since the lessor has no influence on the availability of these, no compensation can be paid for the failure. In the event of any defects or disruptions in performance, the guest is obliged to do everything that is reasonable for him to help remedy the disruption and to keep any damage as small as possible.

i) The holiday apartment is to be treated and used with care. The apartment is to be left swept clean. Garbage must be disposed of accordingly. Cleaning utensils are available free of charge.

j) The entrance doors are equipped with security locks of a locking system, which usually cannot be opened from the outside if the key is inserted from the inside. If a locksmith has to be called, the costs incurred are to be borne by the guest.

k) If an apartment key is lost, not only this is to be replaced, but the exchange of the entire locking system of the apartment section is to be paid for by the guest. This can result in considerable costs in the five-digit euro range.

k) Damage must be reported immediately. The guest is obliged to report any damage caused by him immediately and to pay for its removal or replacement without further request at the latest on departure. The guest acknowledges the respective inventory list of the holiday apartment upon arrival and assumes full liability for damage that is determined after departure. The landlady is obliged to inform the guest of this damage within 2 days and to be held responsible for it.

l) The landlord assumes no liability for loss or damage to valuables (especially jewelry and cash). The safekeeping of musical instruments or technical devices or similar brought along is also the sole responsibility of the guests.

l) The use of the facilities (e.g. children’s playground) and the inventory (e.g. electrical devices) is at your own risk. Parents are responsible for their children.

m) Babies and young children must not be left unsupervised on the balconies.

n) Liability for damage to the guest’s vehicle is also excluded on the provided parking spaces and underground parking spaces. The parking regulations and restrictions (height 150 cm) of the underground car parks must be observed.

o) The respective house rules are part of the general terms and conditions and must be observed. Violations by guests can be fined.

p) Smoking is not permitted in the living areas. Any ashtrays provided are intended for the balcony or terrace.

q) Pets are allowed if they are listed in the correct number in the booking confirmation. They must not be left alone in the accommodation and they must not climb on the furniture (including beds, chairs or sofas).

r) The landlord reserves the right to allocate you equivalent accommodation in the same facility or, in exceptional cases, the same location if the booked accommodation is not available (e.g. water damage, overcrowding) or economic damage would occur.

s) In the event of force majeure, e.g. natural disasters, civil unrest, orders from authorities, terrorist attacks, fire, power failures, accidents, storm/natural element damage or strikes, the lessor assumes no liability

t) In the event of a dispute, both the landlord and the guest undertake to take part in a dispute settlement procedure before a consumer arbitration board within the meaning of the Consumer Dispute Settlement Act (VSBG) in order to settle a conflict out of court.

u) Severability clause – Should individual provisions of these terms and conditions for the conclusion of a guest contract be ineffective, this does not affect the validity of the remaining provisions or the conclusion of the contract. Instead of the invalid clause
the law applies. Any deviations or ancillary agreements must be in writing.